REFUNDS & RETURNS

Our Guarantee

We’re a new brand offering a unique and eco-friendly product and so we know that purchasing from us might feel a bit risky. Allow us to provide you with peace of mind. We’re offering you a 3-month guarantee! That’s right, if you don't feel like your leggings have survived 3 months of wash and wear, we will offer you a replacement or a 50% refund on your total spend with us. The only condition is that you send the leggings back to us so we can get the feedback we need to make our product even better. It’s all because we’re committed to delivering on our promise of providing high quality, well designed, eco-friendly activewear.

Refunds

We accept returns and deliver full refunds for faulty products. If your product is faulty please send it back to us. If a product is deemed faulty upon return we will happily offer you a full refund or exchange once inspected at Head Office. If you are sending a faulty item our way, please alert us via info@thisisloveland.com. Faulty item warranty is valid for 90 days from purchase.

Change of mind/ size exchanges

We are happy to accommodate exchanges within 14 days of purchase. Just be sure to return the item in its original condition (unworn, unused and unwashed). If the item you would like to exchange is out of stock, Loveland reserves the right to present you with a store credit or the choice of another product of equal or lesser value. All credit notes are valid for 3 months. If you plan to send an item back for an exchange you must confirm your return within 7 days of receiving your item. To do this, simply notify us via info@thisisloveland.com. The cost of returns shipping is at the customer's expense.

Sale items

Sale items cannot be returned or refunded. If a size change is required, we will do our best to accommodate you with our remaining stock. If you have any further questions about our returns policy please don’t hesitate to reach out to us at: info@thisisloveland.com!