T&C's

This website is owned and operated by Loveland Label trading as Loveland Active. By purchasing from us via this website, you agree to these general terms. 


PRIVACY
When you place an order with us your personal details will be kept secure & private.


GENERAL
We assume no responsibility for information stated about eco friendly, sustainable & eco friendly practices. We share only what we have learned over time via research, if you believe we have misrepresented any aspect, please email us at info@thisisloveland.com 

All pricing is shown in AUD. All charges are inclusive of GST.

SHIPPING
All parcels are sent via an express trackable postage service. Once the parcel has been dispatched the tracking number will be emailed to you.

Loveland is not liable for any loss, damage, expense or delay that the parcel may incur. Return shipping is required to be sent via a secure, trackable service with the tracking number emailed to the Loveland team.
Australia:
Loveland offers free shipping Australia wide for orders over $100.
All other orders incur a $10.00 shipping fee.
For any items that are labelled 'pre-order' on their product page, you will receive an email update once your order has been completed and dispatched. Someone from Loveland will be in contact with you via email to confirm your tracking number. We post all orders via biodegradable satchels or recycled gift boxes.
International:
International orders may be subject to customs duty, import fee's and taxes - This is dependent on the countries customs policy and not payable by Loveland.

Express Tracked Shipping: 
Express Tracked Shipping is estimated to deliver within 4-6 business days. Once your order has been dispatched we will be in contact with you via email to confirm your tracking number.
Standard Tracked Shipping:
Standard Tracked Shipping is estimates to deliver within 6+ business days. Once your order has been dispatched we will be in contact with you via email to confirm your tracking number.

Shipping rates*:
NZ Express: $28 | NZ Standard: $18
UK Express: $46 | UK Standard: $28
US Express: $42 | US Standard: $23
Canada Express: $42 | Canada Standard: $23
Europe Express: $47 | Europe Standard: $28
Rest of world Express: $60.00 | Rest of world Standard: $33.36

Please note tracking numbers do not usually register over the weekend, or any non business days. Tracking numbers can take up to 48 hours to register. Please contact us at info@thisisloveland.com if you have any concerns.
*these are subject to change with no notice as Postage Services reserve the right to change their prices. We will only ever charge you the exact rate.